The welcome package reaches up to 500 € and adds 130 free spins, spread across the first four deposits. This page sets out the terms and the arithmetic behind the wagering requirement. Most guides stop there, so the sections below also cover what happens when a bonus goes wrong.
A bonus is only as good as the process that resolves a dispute over it. Each section below therefore closes with a note on who can act.
| Bonus Type | Amount | Wagering | Min Deposit | Free Spins |
|---|---|---|---|---|
| Welcome Bonus | 500 € | 40x | €20 | 130 |
| Free Spins Package | 130 FS | 40x | €20 | 130 |
The package is tiered rather than paid in one lump. Each qualifying deposit releases its own slice of bonus money and its own batch of spins, and every slice carries the same multiplier.
Multiply the credited bonus by the multiplier to get the turnover you must place before a withdrawal is permitted. The welcome offer uses 40x, so a bonus credited at the first tier must be staked forty times over.
The cashier keeps that counter for you, and it is the number to check before every session. Ask an agent to read it out if the figure in your account looks wrong.
Slots normally contribute the whole stake. A spin of £10 on a fully weighted slot therefore removes £10 from the requirement.
Table games contribute at a reduced rate. Where the weighting is 10%, that same stake of £10 counts as only £1 of progress.
Some titles are excluded outright and clear nothing at all. Check that list first when a counter refuses to move.
A maximum stake per round applies while bonus funds are live. Going above it, even once, is grounds for voiding the balance, and it causes more lost bonuses than the multiplier ever does.
Bonus money also expires. Free spin winnings must be cleared within seven days of being credited, and unfinished wagering is removed when the window closes.
The package includes 130 free spins, released in batches alongside the deposit tiers rather than all at once. Eligible titles include Book of Dead and Sweet Bonanza.
Winnings from those spins carry 40x wagering and the same seven-day limit. Spins themselves cost nothing, so the only real risk is chasing the requirement with money you did not plan to stake.
Missing spins are a lookup, not a dispute. An agent can see whether a batch was credited and release it inside the same conversation.
No-deposit bonuses appear occasionally for new accounts and let you play with real money before funding anything. Such offers are small by design, and the terms are correspondingly strict.
Wagering on these offers typically runs from 40x to 60x, and the amount you may withdraw from them is capped. Treat one as a trial of the lobby rather than a route to a payout.
Verification still applies. A no-deposit win cannot be paid out until documents are approved, and that queue is slower than the offer itself.
Enter the code BOBWELCOME in the promotional field during registration to attach the welcome offer to your account. The field appears on the sign-up form, not in the cashier afterwards.
Further codes arrive by email newsletter, social channels and affiliate partners. Each carries its own minimum deposit and wagering condition, so read the attached terms rather than assuming they match the welcome package.
A code that fails at registration is the clearest example of a problem the front line can fix immediately. Report it in chat before you deposit, because attaching an offer afterwards is usually impossible.
Existing accounts are served by a weekend reload and a weekly cashback line. The reload adds a percentage of the deposit and clears at 35x, while cashback returns a share of weekly losses and clears at 5x.
Cashback is the more useful of the two, because the low multiplier makes it close to real money. Reloads restart the wagering cycle, so taking one during an active bonus is rarely sensible.
Bonus questions split cleanly into two groups, and knowing which group yours falls into decides whether you get an answer in minutes or in days.
| The problem | Who handles it | Realistic wait |
|---|---|---|
| Bonus not credited after a deposit | First-line chat | Same conversation |
| Free spin batch missing | First-line chat | Same conversation |
| Remaining turnover unclear | First-line chat | Same conversation |
| Promo code rejected at sign-up | First-line chat | Same conversation |
| Balance voided for a stake breach | Bonus review team | Days |
| Winnings held pending verification | Verification team | Hours to days |
Give the exact promotion and the deposit that triggered it. A complaint about a generic bonus cannot be located in the system.
State the game and the time of the round in question. Bonus reviews are decided from round logs, and a log cannot be pulled without a timestamp.
Request either reinstatement or a written reason. A message that argues three points at once gets answered on the weakest of them.
A withdrawal made with an active bonus removes the bonus and anything won from it. Clear the requirement first, or accept the loss deliberately.
The usual causes are an excluded game, a reduced weighting or a bonus that has already expired. All three are lookups an agent can confirm at once.
A single round staked above the ceiling is the commonest cause, ahead of excluded games and expiry. The rule is enforced automatically.
Yes. Winnings from the 130 spins are subject to 40x wagering and must be cleared within seven days of being credited.
No. An agent can log the case and pass it on, but the decision belongs to a review team working from your round history.
No. The welcome package uses BOBWELCOME at registration, while some later promotions are applied automatically when the deposit qualifies.
